Why does your website have no stock?
We restock periodically throughout the week to manage our orders. Restocks happen at 7pm on Sundays unless we announce otherwise via our social media channels. We tend to sell out of most items within 15 minutes so advise creating an account and adding payment details for a quick and efficient checkout to ensure you can purchase your goodies.
How long will my brownies keep for?
Your brownies will keep for 7-10 days in an airtight container, and will keep for 3 months in the freezer in an airtight container. Make sure you store then in an airtight container for them to remain at their best. All boxes come with a label with a best before date.
How many servings per box?
Each box comes with the specified number of brownies shown on the product description, while each brownie can serve 2 people if you are feeling peckish, or are an awesomely huge, gooey treat as a whole brownie for one person!
What allergens are there in the brownies?
Check out the ingredients tab on all products to see the allergens list. All boxes also come with full ingredients and allergens labels.
Can you cater to special dietary requirements i.e. gluten free or dairy free?
We are not taking any custom orders currently due to COVID-19 as it is too difficult to manage the workload involved. Our advice is if in doubt, do not order or eat!
How much is delivery?
Local delivery is £3. National delivery is £4. 79.
Can I send a message with the delivery?
Of course, just add it into the comments section at checkout and we will send it out with your order.
When will my order be delivered?
All postal orders are shipped via DHL next day delivery. Due to COVID-19 lockdown, we are currently experiencing delays of up to 5 working days with postal orders.
We also deliver via local delivery drivers to CV1, CV2, Cv3, CV4, CV5, CV6, CV7 & CV8. Your shipping options will change at checkout depending on location.
We can also deliver to certain parts of the EU. Please send an email to email@example.com to enquire and for prices.
Please allow up to 4 working days for your order to be processed and baked. You will then receive an email to notify you when your order has been shipped or is out for delivery.
Please include a phone number AND email address for the recipient. If you don’t, we can’t accept responsibility for late deliveries: giving our courier a way to reach you is vital for a successful delivery.
Please note we do our best to deliver as close as possible to your requested date but accept no liability for late deliveries unless your brownies have not been delivered within the time frame selected at shipping.
If you urgently need the brownies at a particular day/time, please contact us as we will organise for an upgraded delivery at an additional cost if possible.
If you are not entirely happy with your product, please email us on firstname.lastname@example.org with your order number and problem. If the brownies are not to the high standard we expect, a replacement box will be sent out within 2 working days of your correspondence.