FAQs & Returns

How long will my brownies keep for?

Your brownies will keep for 14 days at room temperature, and will keep for 3 months in the freezer in an airtight container.

How many servings per box?

Each box comes with 6 brownies, which can serve 2 people if you are feeling peckish, or are an awesomely huge, gooey treat as a whole brownie for one person!

What allergens are there in the brownies?

All of our brownies contain milk, eggs, gluten, soya and traces of nut may be found as our kitchen is not a nut free area.

Can you cater to special dietary requirements i.e. gluten free or dairy free?

The short answer is yes, we can cater as part of a bespoke order. Please fill out the contact form with your specific requirements and we will get back to you as soon as possible.

Can I send a message with the delivery?

Of course, just add it into the comments section at checkout and we will send it out with your order.

When will my order be delivered?

All brownies are delivered by Royal Mail First Class post which is included in the price of the box.

We can also deliver to certain parts of the EU. Please send an email to info@thebrownieboxbyemily.com to enquire and for prices.

Please allow 4 working days for your order to be processed as we bake each batch fresh. We will inform you when your item has been posted, and give you an estimated delivery date (usually the next working day).

Please include a phone number AND email address for the recipient. If you don’t, we can’t accept responsibility for late deliveries:  giving our courier a way to reach you is vital for a successful delivery.

Please note we do our best to deliver as close as possible to your requested date but accept no liability for late deliveries unless your brownies have not been delivered within 4 working days of your order.

If you urgently need the brownies at a particular day/time, please contact us as we will organise for an upgraded delivery at an additional cost.  

Where do you deliver to?

Our standard shipping includes postcodes in England, Wales & Scotland.

Returns

If you are not entirely happy with your product, please email us on info@thebrownieboxbyemily.com with your order number and problem. If the brownies are not to the high standard we expect, a replacement box will be sent out within 2 working days of your correspondence.