Terms & Conditions

Terms & Conditions

Delivery.

Orders are currently despatched throughout the week. Please allow 4 working days for your order to be dispatched or ready to collect to allow time for baking.

  • Your order will be delivered by Royal Mail and as such will be delivered at any time of the day that they are offering delivery.
  • Delivery is not guaranteed for any particular time during the day.
  • Please let us know as soon as possible if your order has not arrived within the time frame. 

Please note that delivery dates may be affected by public or Bank holidays


Terms.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please email us at enquiries@thebrownieboxbyemily.com.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.
 
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
 
A Contract between the customer and The Brownie Box by Emily Ltd for the sale of our products will only exist once an order has been accepted, at which point the buyers credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer’s statutory rights.
 
Prices and availability of goods is subject to change without notice.


Cancelling An Order.

Due to the perishable nature of some of the products Leakers Bakery will accept any cancelled orders prior to the goods being baked. If you would like to discuss a cancellation please contact us at enquiries@thebrownieboxbyemily.com quoting your Name, Order Reference Number and the date of your order. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.


Returns/Refund Policy.

If for any reason you are not happy with your Brownie Box product, please contact us at enquiries@thebrownieboxbyemily.com.

Returns Policy
Our brownies are perishable items and unfortunately we can’t offer you a refund unless the delivery time has not been met or the item is damaged and you have sent photographic evidence. However, please do contact us if you have any problems and we will definitely see what we can do to resolve the problem for you.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@thebrownieboxbyemily.com and send your item to our return address to deal with them.

To return your product, you should contact us first to obtain a returns address. Unfortunately we cannot deal with any items which have been returned to us without first letting us know.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Further Advice.

If you need more information on the products we sell, please email enquiries@thebrownieboxbyemily.com.


Payment and Taxes.

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta, Switch/Maestro & Solo. All transactions are shown in £ sterling.
 
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.


Conformity of Goods.

We take every care to ensure that the description and specification of our products are correct at the time of going to press.


Customer Complaints.

Any complaints or queries you might have should be addressed to enquiries@thebrownieboxbyemily.com.


Disclaimer & Limitations of liability.

The Brownie Box by Emily Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
 
To the fullest extent permitted by law and save as provided above, neither The Brownie Box by Emily Ltd, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Brownie Box by Emily Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
 
“The limitations of liability in these conditions shall apply equally for the benefit of The Brownie Box by Emily Ltd and anyother associated company of The Brownie Box by Emily Ltd as if references to The Brownie Box by Emily Ltd included references to each such associated company.”
While The Brownie Box by Emily Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and The Brownie Box by Emily Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.
 
While The Brownie Box by Emily Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
 
Further, The Brownie Box by Emily Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. The Brownie Box by Emily Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with The Brownie Box by Emily Ltd.
 
The entire liability of The Brownie Box by Emily Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
 
The Brownie Box by Emily Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
 
The Brownie Box by Emily Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of The Brownie Box by Emily Ltd.
 
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


Copyright and Trademark.

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of The Brownie Box by Emily Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Leakers Bakery Ltd.
  • Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.